Employment Type

: Full-Time


: Customer Service/Call Center

The Office Services Manager reports to the Operations Manager and serves as the administrative manager, team leader, and project coordinator on all daily activities.

Key Responsibilities

- Supervise a staff performing office services functions including but not limited to: mail and package delivery, courier services, PO close out in AP system, shipping to include HAZMAT, reception services (one location) and conference room set up/breakdown at multiple locations.

- Collect data on a daily basis for monthly reporting.

- Verify all outbound shipments have proper documentation.

- Ensure all packages and accountable mail is scanned, tracked, and signed for using client provided technology.

- Ensure effective, timely and communicated sweeps including a posted "Last Run of the Day" sweep.

- Ensure all mail and packages via USPS, UPS, and FedEx, DHL or messenger service are properly prepared and posted.

- Plan and supervise cross training of all employees.

- Update Operations Manager daily of employee status and any issues.

- Complete weekly payroll and other HR functions as necessary.

- Communicate with the client on important issues.

- Complete monthly reporting requirements for client and TMG.

- Notify client when postage meter needs to be refilled and ensure meter is updated.

- Maintain inventory of all necessary supplies.

- Other duties as assigned.


- Minimum ten years' experience in all aspects of office services.

- Proficient in Windows Office Suite (Word, Excel, PowerPoint).

- High school diploma or equivalent; Associate's Degree or higher preferred.

- Minimum ten years customer service experience preferred.

- Excellent verbal and written communication skills.

- Handle multiple projects at one time.

- Ability to effectively work individually and in team environment.

- Ability to lift up to 50 lbs.

- Attention to details.

Job Posted by ApplicantPro

Associated topics: call center manager, director, expertise, gerente de servicio, guide, lead, operations manager, product support, service manager, telephone

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